What should I do if I need immediate mental health support?
If you're experiencing a mental health crisis, please contact emergency services (911), the National Suicide Prevention Lifeline (988), or go to your nearest emergency room. This app is not designed for crisis intervention.
Is this app a replacement for professional therapy?
No, this app is not intended to replace real therapy, therapists, or doctors. If you're experiencing mental health issues, please seek help from qualified healthcare professionals.
I forgot my PIN. Can it be recovered?
Unfortunately, we cannot recover your PIN for security reasons. PINs are stored locally on your device and not on our servers. You'll need to reset the app, which will erase your data.
How do I mute BitFriends?
Goto the Inbox and long press on the conversation and select mute. OR Goto Settings >> Manage BitFriends then click the mute/unmute icon.
How do I turn off ALL BitFriends check-ups?
Goto Settings >> Data Management >> Disable Check-up's. They will stop sending you unwanted messages.
I give up. Where is the secret arcade?
Open a chat conversation then long press on your BitFriend's name at the top.
What happens when I wipe data or uninstall the app?
When you wipe data or uninstall the app, all your information is permanently deleted and cannot be recovered. We recommend backing up any important information beforehand.
I'm having subscription issues. What should I do?
Try using the "Restore Purchase" option settings. If that doesn't resolve the issue, please contact Apple Support as they handle all payment processing for subscriptions.
Can I get a refund for my purchase?
We do not provide refunds directly. All refund requests must be handled through Apple's refund process via the App Store.
How do I update the app to the latest version?
Open the App Store, go to your profile, scroll down to see available updates, and tap "Update" next to our app if an update is available.
Can I use the app offline?
No, the AI features require an internet connection to function properly. You will need connectivity to use the app.
How do I delete my account?
Use the wipe options in the Settings >> Data Management section.
The app crashes when I open it. How do I fix this?
Try restarting your device, updating to the latest version of the app, or reinstalling the app. If the problem persists, contact our support team.
Is my data encrypted?
Yes, all data stored on your device is encrypted for maximum security and privacy protection.
How do I back up my data?
Currently, the app does not have a built-in backup feature since data is stored locally. We recommend using your device's built-in backup solutions.
Can I use the app on multiple devices?
Yes, you can install the app on multiple devices with the same Apple ID. However, since data is stored locally, your information won't sync between devices.
How do I report a bug?
Please use the feedback form below or email our support team with details about the bug, including steps to reproduce it and your device information.
Can I change the colors?
Yes, goto Settings >> Themes.
How often is the app updated?
We typically release updates every 4-6 weeks with bug fixes and new features. We do not make announcements on new games - they will just show up so check often
Does the app work on older iOS versions?
Our app requires iOS 14.0 or later. For the best experience and security, we recommend keeping your device updated to the latest iOS version.
